Vicky Stavropoulou – Behaviour Nurse (“I”) respects your privacy and aims to handle your information carefully, securely, and transparently. This page explains what information I collect, why I collect it, and how it may be used when you visit my website or use my services.
This Privacy Policy explains how I collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (UK and EU GDPR) and the UK Data Protection Act 2018.
For the purposes of data protection legislation, I (Vasiliki Stavropoulou) am the “data controller” of the personal data you provide.
Depending on how you interact with my website or services, I may collect:
Your name
Address
Email address
Telephone number
Details about your household relevant to my sessions, animal welfare, or safety.
Your animal’s name, age, species, breed, sex, neuter status, microchip identification number, and clinical history (where relevant)
Behavioural history and incident reports
Videos or photographs you provide
Information submitted via questionnaires and/or referral forms
Basic website analytics data (such as page visits and general location data), collected via cookies where applicable.
I use your information to:
Respond to enquiries
Provide behaviour consultations and training services
Prepare behaviour reports and training plans
Liaise with your veterinary surgeon (with your consent)
Maintain professional and clinical records
Process payments and manage bookings
Improve my website and services
Market my services, but only where you have given clear consent for this purpose.
I will only use your data where there is a lawful basis to do so, including:
Performance of a contract (providing agreed services)
Legitimate interests (running and improving my business)
Legal obligations
Your consent (where required)
Where appropriate and with your consent, relevant information may be shared with your veterinary surgeon or other professionals involved in your animal’s care to support welfare and coordinated treatment.
I take reasonable steps to protect your data, including:
Secure, password-protected devices
Encrypted, secure cloud-based systems where applicable
Limiting access to information strictly to what is necessary
Paper records, if used, are stored securely in office premises.
I retain personal data only for as long as necessary to meet legal, insurance, and professional obligations, up to five (5) years, after which they are deleted.
I do not sell, rent, or trade your personal data.
Your information may be shared only where necessary with:
Payment processors
IT or cloud service providers
Veterinary professionals (with consent)
Insurers or legal advisers where required
Regulatory authorities if legally obligated
All third parties are expected to handle data securely and lawfully.
My website may use cookies or similar technologies to improve user experience and monitor site performance.
You can control or disable cookies through your browser settings.
Under UK data protection law, you have the right to:
Request access to the personal data I hold about you
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests can be made by contacting me using the details at the bottom.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, I will act in accordance with UK and EU GDPR requirements, including notifying affected individuals and the ICO where required.
My website may contain links to third-party websites. I am not responsible for the privacy practices of those sites.
I may update this Privacy Policy at any time. The most current version will always be available on this website.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Vicky (Vasiliki) Stavropoulou
Vicky Stavropoulou Behaviour Nurse
vicky@behaviournurse.com
